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Frequently Asked Questions

Who is Buy Mobile Phone Insurance Ltd? is a trading name of Buymobilephone-Ins Ltd, Company No. 07834152. Registered office: 39 Guildford Road, Lightwater, Surrey GU18 5SA
What is My Account area?
Your account area is where you can securely manage your gadget insurance and where you can make changes should you need to. You can also download your policy summary and manage any aspect of your policy from here
What is theft cover?
Check the BMPI Policy Summary for more information.
What does the policy cover?
Please refer to the Policy Summary for full details.
Is there an age restriction on the product I can insure?
BMPI mobile phone insurance only covers products up to 36 months old and if your phone is less than 6 months old, your cover will start immediately.
Are there any restrictions on where I have purchased my gadget?
To be eligible for mobile phone insurance, your gadget must have been purchased from a UK VAT registered company, mobile phone network as part of a contract or retailer. VAT receipt listing the date of purchase, phone make, model and IMEI is required in the event of submitting a claim.
Do I need to provide proof of purchase, a receipt?
You will need to provide proof of purchase from a VAT registered UK retailer when making a claim.
What is an IMEI number and where can I find mine?
An IMEI, or International Mobile Equipment Identification, is the unique identifier for your phone. It identifies your particular phone and is will need to be provided in the event of a claim. To find your IMEI, press #06#.
Do you insure phones on contracts?
BMPI mobile phone insurance will cover a replacement contract phone as long as the cost is covered by the limit on the insurance policy you buy. There is an excess for each claim.
Do I have to pay an excess fee?
Yes, please check the BMPI Policy Wording for more information.
Is there a limit to how many claims I can make?
You can make up to 2 claims per 12 month period for any claim resulting in total loss, theft or damage beyond econimical repair. There is no claims limit for repairable damage.
What documents do you provide with the policy?
BMPI provides a policy wording to outline your rights and a policy document to confirm your details and the exact model of gadget covered.
How do I make a claim?
To make a claim on your mobile phone insurance contact the administrator Warranty & Creditor Services.
What do I do if I change my phone?
Please contact us immediately and advise us of any changes, as your new phone will not be covered until it is authorised by us.
Do you replace new for old or do you provide refurbished items?
Yes, unlike other mobile phone insurers, we provide brand new for old cover in the event your phone is stolen, lost or damaged beyond repair providing your handset was less than 12 months old at the time you took the insurance policy out with us. If your gadget is no longer available for any reason, we will provide the nearest possible model with similar features and functions.
Am I covered abroad on holiday?
Yes. We offer worldwide cover as part of our mobile phone insurance policies to protect you whilst you are abroad on holiday or business for trips up to a maximum of 90 days per trip.
Do you cover loss?
Yes. Optional cover is available for loss at a charge of £1.99 per month.
Do I need to tell my mobile phone network if my phone is stolen?
Yes. Even if your mobile phone is stolen or lost, some networks may still hold you responsible for any network use it incurs. Contact your network provider immediately if your phone is stolen/lost.
Do I need to tell the police if my gadget is stolen?
Tell the police immediately if you suffer theft or loss of phones, tablets or gadgets as you will need to obtain a crime reference number.
Who is the Underwriter for this policy?
This insurance is arranged by Buymobilephone-ins Limited and administered by Warranty & Creditor Services of 6 Faraday Office Park, Rankine Road, Basingstoke, RG24 8QB and underwritten by UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE.
How can I cancel my policy?
If you want to cancel your policy within 14 days, call us on 01256 471387 or contact us.
I have another question which is not listed here.
If you have any further questions, please contact us and we’ll do our best to answer them.
What if I am not happy?
In the unlikely event you’re not completely satisfied with your Buy Mobile Phone Insurance product, please contact Warranty & Creditor Services.
Reasons to buy
  1. We approve, on average, over 92% of Claims
  2. UK Based Customer Support & Claims Team
  3. Standard Rate Phone Number 01256 471387
  4. Unlimited Repairs
  5. Fast Claims Processing
  6. Immediate Family Covered Using Your Phone
  7. Worldwide Cover up to 90 Days
  8. Liquid, Water Damage
  9. Smashed Screens

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