In the event of a claim you must: Report the theft / loss to the police within 48 hours of discovery. Report the theft / loss of a mobile phone / tablet to your Service Provider immediately, but in any case within 24 hours of discovery. If your claim relates to a faulty item, the faulty item must be provided. Contact us within 48 hours of discovery of any claim. Failure to comply with the above may result in your claim being delayed or rejected. Once all the requested information has been received we will aim to process your claim within 48 hours.