Insurance Claims Procedure

How to make a Gadget Insurance claim

Insurance Claims Procedure 1

How to make a gadget insurance claims procedure … Simply call on 0800 / 3581084

All claims as part of the insurance claims procedure must be notified as soon as reasonably possible and should be within 7 days, otherwise if we have been prejudiced by the delay we have the right to deny or reduce the claim appropriately.
Following these procedures, and any instructions or advice given to you by us, will help your claim to run smoothly.

All Theft and Loss claims:
You must notify the appropriate local police authority as soon as possible following discovery of the incident and obtain a crime reference or lost property number.

To start a new claim, you will need to submit your claim details to us. You can do this by logging the claim into our web portal online at and selecting ‘Report a Claim’.

Once selected, follow the instructions on the screen.
In case of any questions or problems at the moment of submitting a claim, please contact our Customer Care team at the phone number shown under “Your intermediary”.

You should complete any claim form you may be provided with and return it, signed, to us, together with any requested supporting documentation including, but not limited to:
– incident or crime reference number or lost property number or police crime report (where applicable)
– proof of purchase
– the damaged device (including accessories)
– pictures and any other documentation we reasonably request that is relevant to your claim.
We will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the insured device in accordance with this policy. Before your claim can be settled, you must pay the excess.

We will use our network to repair your device. Occasionally we may authorize you to use a local repair shop of your preference. In this case, we will provide you with details on how to proceed with the repair. case in these circumstances, you will need to provide us with: a quotation with repair cost estimates from this repair shop, containing the device name, serial number and cause of damage.


Insurance Claims Procedure 2


Three – Tel: 333 from any Three phone or 07782 333 333
EE – Tel: 07953 966250
O2 – Tel: 0344 809 0202
O2 – Tel: 0344 809 0222
Vodafone – Tel: 03333 040 191 or 07836 191191
Tesco Mobile – Tel: 4455 from any Tesco Mobile phone or 0345 301 4455
Virgin Mobile – Tel: 123 from any Virgin Mobile phone or 0741 000123
Talkmobile – Tel: 5888 from any Talkmobile phone or 0333 304 8064
BT Mobile – Tel: 0800 678 1030 or 01635 691702

Let’s Get Started with your Insurance Claims Procedure

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