CLAIMS PROCEDURE

How to make a Gadget Insurance claim

Insurance Claims Procedure 1

How to make a gadget insurance claim … Simply call on 0800 / 3581084

All claims must be notified as soon as reasonably
possible and should be within 7 days, otherwise
if we have been prejudiced by the delay we have
the right to deny or reduce the claim appropriately.
Following these procedures, and any instructions
or advice given to you by us, will help your claim
to run smoothly.
All Theft and Loss claims:
You must notify the appropriate local police
authority as soon as possible following discovery
of the incident and obtain a crime reference or
lost property number.
To start a new claim, you will need to submit your
claim details to us. You can do this by logging
the claim into our web portal online at
www.simplesurance.co.uk/claims and selecting
‘Report a Claim’. Once selected, follow the
instructions on screen.
In case of any questions or problems at the
moment of submitting a claim, please contact our
Customer Care team at the phone number shown
under “Your intermediary”.
You should complete any claim form you may be
provided with and return it, signed, to us,
together with any requested supporting
documentation including, but not limited to:
§ incident or crime reference number or lost
property number or police crime report
(where applicable)
§ proof of purchase
§ the damaged device (including
accessories)
§ pictures
and any other documentation we reasonably
request that is relevant to your claim.
We will assess your claim, and as long as your
claim is valid, will authorise the repair or
replacement of the insured device in accordance
with this policy. Before your claim can be settled,
you must pay the excess.

We will use our network to repair your device.
Occasionally we may authorize you to use a
local repair shop of your preference. In this case,
we will provide you with details on how to
proceed with the repair. case in these
circumstances, you will need to provide us with:
§ a quotation with repair cost estimates from
this repair shop, containing the device name,
serial number and cause of damage.

Insurance Claims Procedure 2

UK NETWORK OPERATOR CONTACT NUMBERS - REPORT DEVICE LOST OR STOLEN

Three – Tel: 333 from any Three phone or 07782 333 333
EE – Tel: 07953 966250
O2 – Tel: 0344 809 0202
O2 – Tel: 0344 809 0222
Vodafone – Tel: 03333 040 191 or 07836 191191
Tesco Mobile – Tel: 4455 from any Tesco Mobile phone or 0345 301 4455
Virgin Mobile – Tel: 123 from any Virgin Mobile phone or 0741 000123
Talkmobile – Tel: 5888 from any Talkmobile phone or 0333 304 8064
BT Mobile – Tel: 0800 678 1030 or 01635 691702

Let’s Get Started

Do You Have a Mobile Phone Insurance Claim?