How to make a gadget insurance claim … Simply call on 0800 / 3581084
All claims must be notified as soon as reasonably
possible and should be within 7 days, otherwise
if we have been prejudiced by the delay we have
the right to deny or reduce the claim appropriately.
Following these procedures, and any instructions
or advice given to you by us, will help your claim
to run smoothly.
All Theft and Loss claims:
You must notify the appropriate local police
authority as soon as possible following discovery
of the incident and obtain a crime reference or
lost property number.
To start a new claim, you will need to submit your
claim details to us. You can do this by logging
the claim into our web portal online at
www.simplesurance.co.uk/claims and selecting
‘Report a Claim’. Once selected, follow the
instructions on screen.
In case of any questions or problems at the
moment of submitting a claim, please contact our
Customer Care team at the phone number shown
under “Your intermediary”.
You should complete any claim form you may be
provided with and return it, signed, to us,
together with any requested supporting
documentation including, but not limited to:
§ incident or crime reference number or lost
property number or police crime report
§ proof of purchase
§ the damaged device (including
and any other documentation we reasonably
request that is relevant to your claim.
We will assess your claim, and as long as your
claim is valid, will authorise the repair or
replacement of the insured device in accordance
with this policy. Before your claim can be settled,
you must pay the excess.
We will use our network to repair your device.
Occasionally we may authorize you to use a
local repair shop of your preference. In this case,
we will provide you with details on how to
proceed with the repair. case in these
circumstances, you will need to provide us with:
§ a quotation with repair cost estimates from
this repair shop, containing the device name,
serial number and cause of damage.