How to make a gadget insurance claims procedure … Simply call on 0800 / 3581084
All claims as part of the insurance claims procedure must be notified as soon as reasonably possible and should be within 7 days, otherwise if we have been prejudiced by the delay we have the right to deny or reduce the claim appropriately.
Following these procedures, and any instructions or advice given to you by us, will help your claim to run smoothly.
All Theft and Loss claims:
You must notify the appropriate local police authority as soon as possible following discovery of the incident and obtain a crime reference or lost property number.
To start a new claim, you will need to submit your claim details to us. You can do this by logging the claim into our web portal online at www.simplesurance.co.uk/claims and selecting ‘Report a Claim’.
Once selected, follow the instructions on the screen.
In case of any questions or problems at the moment of submitting a claim, please contact our Customer Care team at the phone number shown under “Your intermediary”.
You should complete any claim form you may be provided with and return it, signed, to us, together with any requested supporting documentation including, but not limited to:
– incident or crime reference number or lost property number or police crime report (where applicable)
– proof of purchase
– the damaged device (including accessories)
– pictures and any other documentation we reasonably request that is relevant to your claim. We will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the insured device in accordance with this policy. Before your claim can be settled, you must pay the excess.
We will use our network to repair your device. Occasionally we may authorize you to use a local repair shop of your preference. In this case, we will provide you with details on how to proceed with the repair. case in these circumstances, you will need to provide us with: a quotation with repair cost estimates from this repair shop, containing the device name, serial number and cause of damage.